（Contributed by Takashi）
Do you often communicate with people in offices from overseas?
Yes, I talk to some of our overseas associates several times a month on average.
In addition, we exchange email messages almost daily.
I seldom/hardly communicate with anyone overseas whether over the telephone or via/through email.
What do you think is the hardest thing about speaking on the phone in English?
I don’t know about others/I can’t speak for others, but as far as I’m concerned listening is the toughest challenge whenever I have to speak to someone in English on the phone.
To begin with, my listening skill is not that great. Then, telephones make it even harder. They always degrade voice quality and make it harder to pick out/make out/discern what the person on the other end of the line is saying to me.
Do you feel confident talking on the phone in English?
Yes, I am quite confident about my communication skills in English over the phone. It was hard at the beginning but after having been talking on the phone almost everyday for a few years by now, I’ve gotten used to it.
No, I become always nervous when I have to talk in English on the phone. That’s why I try to use email in my business communication as much as possible.